Outage in Xactus

Contact center partially unavailable

Resolved Major
September 19, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing issues with our contact center, resulting in inability to make outgoing calls to customers.
Components affected
Xactus Call Center
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2024 09:16PM

We've confirmed the incident is resolved.

MONITORING about 2 months ago - at 09/19/2024 08:50PM

A fix has been implemented and our engineers and our vendor are both monitoring to confirm resolution.

IDENTIFIED about 2 months ago - at 09/19/2024 08:04PM

Our contact center vendor has identified the issue and is working on a fix.

INVESTIGATING about 2 months ago - at 09/19/2024 05:30PM

We are currently experiencing issues with our contact center, resulting in inability to make outgoing calls to customers.

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