Outage in Xactus

Multiple Services Unavailable

Resolved Major
January 30, 2025 - Started 23 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating errors with back-end systems. Our engineers are engaged to troubleshoot the issue.
Components affected
Xactus FraudX Xactus 360
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 01/31/2025 01:35AM

All systems are back to operational and have been monitored for stability. A root cause analysis will be conducted to determine relevant corrective and preventative measures.

MONITORING 23 days ago - at 01/31/2025 01:07AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 01/31/2025 12:38AM

A hotfix for XactuSphere has been successfully tested and is being deployed to production.

IDENTIFIED 23 days ago - at 01/30/2025 11:16PM

Xactus360 is back online without XactusSphere-related features. We are rolling back XactusSphere to previous release.

INVESTIGATING 23 days ago - at 01/30/2025 10:58PM

We are investigating errors with back-end systems. Our engineers are engaged to troubleshoot the issue.

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