Outage in Xactus

VoA - Clients are not able to select the refresh period for AccountCheck

Resolved Major
March 19, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Users may experience problems when attempting to order the Verifications of Assets feature. A software defect has been identified, and our engineering teams are working on a patch to resolve the issue. A manual refresh workaround is available in the interim.
Components affected
Xactus 360
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2025 03:54PM

A patch has been deployed and functionality confirmed fully restored. Clients are able to successfully select a refresh time and place an order.

IDENTIFIED about 1 month ago - at 03/19/2025 02:07PM

Users may experience problems when attempting to order the Verifications of Assets feature. A software defect has been identified, and our engineering teams are working on a patch to resolve the issue. A manual refresh workaround is available in the interim.

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