Outage in Xactus

Experian Verify

Resolved Minor
April 10, 2025 - Started about 1 month ago - Lasted about 22 hours
Official incident page

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Outage Details

We have identified and are working to correct an issue within Xactus360 with Experian Verify. Charges may be shown for "no-hit" queries. These charges are incorrect and no actual charge will be incurred for these.
Components affected
Xactus 360
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/11/2025 07:36PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/11/2025 06:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 04/10/2025 10:50PM

We have identified and are working to correct an issue within Xactus360 with Experian Verify.

Charges may be shown for "no-hit" queries. These charges are incorrect and no actual charge will be incurred for these.

Requests that cascade to TWN after receiving a "no-hit" from Experian Verify may not roll over properly to TWN.

IDENTIFIED about 1 month ago - at 04/10/2025 10:11PM

We have identified and are working to correct an issue within Xactus360 with Experian Verify. Charges may be shown for "no-hit" queries. These charges are incorrect and no actual charge will be incurred for these.

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