Outage in Xero Developer

Global: Xero Files - Issues accessing files

Resolved Minor
February 18, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware that some customers trying to use Xero Files are experiencing errors or poor performance. This relates to Xero features that uses files including (but not limited to) expenses, Workpapers, emailing invoices and downloading bills. Our team is investigating this with urgency.
Components affected
Xero Developer Files API
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/18/2025 12:46PM

This was caused by a product release, which has been rolled back to resolve customer impact. We apologise for any inconvenience caused.

MONITORING 2 months ago - at 02/18/2025 12:04PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:04 UTC.

INVESTIGATING 2 months ago - at 02/18/2025 11:24AM

We are aware that some customers trying to use Xero Files are experiencing errors or poor performance. This relates to Xero features that uses files including (but not limited to) expenses, Workpapers, emailing invoices and downloading bills. Our team is investigating this with urgency.

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