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Outage in Xero Developer

Global: Xero Files - Issues accessing files

Resolved Minor
February 18, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware that some customers trying to use Xero Files are experiencing errors or poor performance. This relates to Xero features that uses files including (but not limited to) expenses, Workpapers, emailing invoices and downloading bills. Our team is investigating this with urgency.
Components affected
Xero Developer Files API

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/18/2025 12:46PM

This was caused by a product release, which has been rolled back to resolve customer impact. We apologise for any inconvenience caused.

MONITORING 11 months ago - at 02/18/2025 12:04PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:04 UTC.

INVESTIGATING 11 months ago - at 02/18/2025 11:24AM

We are aware that some customers trying to use Xero Files are experiencing errors or poor performance. This relates to Xero features that uses files including (but not limited to) expenses, Workpapers, emailing invoices and downloading bills. Our team is investigating this with urgency.

Latest Xero Developer outages

Global: Some customers are experiencing errors and slowness when accessing the API - 3 months ago
Global: We are aware of an issue preventing some connections to Xero’s Public APIs - 3 months ago
Global: API - Users may not be receiving webhooks - 5 months ago
Global: Authorising app connections - 6 months ago
Global: API Webhooks - API users not receiving webhooks - 7 months ago

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