Outage in Xero

Global: Hubdoc - Delay in emailed documents being processed

Resolved Minor
September 20, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where documents uploaded to Hubdoc via email are not being processed. We will update you as soon as we have any further information. Status Last Reviewed: 16:31 UTC
Components affected
Xero Hubdoc
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/20/2023 04:57PM

Our team has resolved the issue where documents uploaded to Hubdoc via email were not being processed. This issue related to a misconfiguration in our system which our product team implemented a fix for. There may be a short delay whilst documents are processed. We apologise for any inconvenience this has caused.

MONITORING over 1 year ago - at 09/20/2023 04:46PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 16:46 UTC

INVESTIGATING over 1 year ago - at 09/20/2023 03:35PM

We are currently investigating an issue where documents uploaded to Hubdoc via email are not being processed. We will update you as soon as we have any further information.

Status Last Reviewed: 16:31 UTC

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