Outage in Xero

Global: Hubdoc - customers may be receiving an error message when attempting to publish to Google Drive

Resolved Minor
September 30, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are aware some customers trying to publish a document to Google Drive from Hubdoc are experiencing an error. We have identified what is causing this error and our teams are working on resolving this. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 5:00am UTC
Components affected
Xero Hubdoc
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 09/30/2024 05:43AM

Our team has resolved the issue impacting some customers trying to publish documents to Google Drive from Hubdoc. We apologise for any inconvenience this has caused.

This related to a third party connectivity issue. If you experience any further issues, please raise a case on Xero Central.

IDENTIFIED 10 months ago - at 09/30/2024 12:45AM

We are aware some customers trying to publish a document to Google Drive from Hubdoc are experiencing an error.

We have identified what is causing this error and our teams are working on resolving this. This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 5:00am UTC

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