Outage in Xero

Global: Hubdoc - customers may be receiving an error message when attempting to publish to Google Drive

Resolved Minor
September 29, 2024 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware some customers trying to publish a document to Google Drive from Hubdoc are experiencing an error. We have identified what is causing this error and our teams are working on resolving this. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 5:00am UTC
Components affected
Xero Hubdoc

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/30/2024 05:43AM

Our team has resolved the issue impacting some customers trying to publish documents to Google Drive from Hubdoc. We apologise for any inconvenience this has caused.

This related to a third party connectivity issue. If you experience any further issues, please raise a case on Xero Central.

IDENTIFIED about 1 year ago - at 09/30/2024 12:45AM

We are aware some customers trying to publish a document to Google Drive from Hubdoc are experiencing an error.

We have identified what is causing this error and our teams are working on resolving this. This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 5:00am UTC

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