Outage in Xero

Global: Xero Central - Customers may be experiencing slowness when raising a support case.

Resolved Minor
October 17, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware customers trying to raise a support case in Xero Central are experiencing slowness. Our team is investigating this with urgency. Status Last Reviewed: 4:40am UTC
Components affected
Xero Central Xero
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/17/2024 05:27AM

Our team has resolved the issue impacting customers trying to raise a support case in Xero Central.

This was related to a third-party integration with Salesforce, and a fix has been released. We apologise for any inconvenience.

MONITORING 2 months ago - at 10/17/2024 05:20AM

Salesforce have implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 5:17am UTC.

INVESTIGATING 2 months ago - at 10/17/2024 04:58AM

We are aware customers trying to raise a support case in Xero Central are experiencing slowness. Salesforce have acknowledged the issue and are investigating this with urgency. Please visit the Salesforce Status page for updates. We apologise for the inconvenience.

Status Last Reviewed:

INVESTIGATING 2 months ago - at 10/17/2024 04:45AM

We have raised this with Salesforce who are assisting in investigating the cause.

INVESTIGATING 2 months ago - at 10/17/2024 04:44AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 10/17/2024 04:42AM

We are aware customers trying to raise a support case in Xero Central are experiencing slowness. Our team is investigating this with urgency.

Status Last Reviewed: 4:40am UTC

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