Outage in Xero
Global: Subscriptions - some customers are unable to purchase and management subscriptions
Resolved MinorIncident Report
Summary AI Generated
**Xero experienced a brief 7-minute disruption** where some customers were unable to purchase or manage subscriptions, encountering errors when attempting to do so. The issue affected subscription management functionality globally across the Xero platform. The incident was identified and resolved within 7 minutes of being detected.
We are aware that some customers trying to purchase and management subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/15/2026 06:19AM
Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused.
A product release caused subscription management to become temporarily unavailable.
We learn from every incident and put measures in place to prevent issues from happening again
MONITORING
1 day ago - at 10/15/2026 06:10AM
Our team has implemented a fix and we are currently monitoring the results.
INVESTIGATING
1 day ago - at 10/15/2026 05:43AM
We are aware that some customers trying to purchase and management subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
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