Outage in Xero
Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
Resolved MajorIncident Report
Summary AI Generated
Xero experienced a 28-minute major outage caused by a network connectivity issue that prevented customers from navigating the platform and generating invoices and PDFs. The team identified the problem, implemented a fix, and fully restored service after monitoring confirmed resolution.
We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/14/2026 04:33AM
Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused.
This related to a network connectivity issue and our team has restored service.
MONITORING
3 days ago - at 10/14/2026 04:14AM
Our team has implemented a fix and we are currently monitoring the results.
INVESTIGATING
3 days ago - at 10/14/2026 04:08AM
We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
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