Outage in Xero

Global: Hubdoc - Issues with publishing

Resolved Minor
December 02, 2024 - Started 20 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware some customers are experiencing issues publishing and with pages loading in Hubdoc. We are investigating this with urgency. Status Last Reviewed: 11:52 UTC
Components affected
Xero Hubdoc
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 12/02/2024 01:10PM

Our team has resolved the issue causing customers to experience issues with publishing and loading in Hubdoc. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity.

MONITORING 20 days ago - at 12/02/2024 12:34PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 13:34 UTC

INVESTIGATING 20 days ago - at 12/02/2024 11:21AM

We are aware some customers are experiencing issues publishing and with pages loading in Hubdoc. We are investigating this with urgency.

Status Last Reviewed: 11:52 UTC

source IsDown Hubdoc to Xero publishing delays Reports started about 1 hour before official outage was reported

Users experience significant delays with Hubdoc not processing or slowly publishing invoices and receipts to Xero.

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