Outage in Xero

Australia: Document Packs - customers are experiencing an error when requesting signatures

Resolved Major
February 04, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware customers are experiencing errors when requesting a signature from Document Packs in Xero. Customers attempting to sign a document pack are also impacted. This relates to an issue that Adobe is experiencing. For more information, please see their Status Page status.adobe.com. Last Updated: 12:29am UTC
Components affected
Xero Tax (Australia) Xero HQ
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/05/2025 02:06AM

Adobe has resolved the issue impacting Xero customers trying to send document packs for signing in Xero HQ, and customers being unable to sign documents.

We apologise for any inconvenience this has caused.

IDENTIFIED about 2 months ago - at 02/04/2025 11:59PM

We are aware customers are experiencing errors when requesting a signature from Document Packs in Xero. Customers attempting to sign a document pack are also impacted.

This relates to an issue that Adobe is experiencing. For more information, please see their Status Page status.adobe.com.

Last Updated: 12:29am UTC

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