Outage in Xero

Australia: Document Packs - customers are experiencing an error when requesting signatures

Resolved Major
February 04, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Need to monitor Xero outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Xero, and never miss an outage again.
Start Free Trial

Outage Details

We are aware customers are experiencing errors when requesting a signature from Document Packs in Xero. Customers attempting to sign a document pack are also impacted. This relates to an issue that Adobe is experiencing. For more information, please see their Status Page status.adobe.com. Last Updated: 12:29am UTC
Components affected
Xero Tax (Australia) Xero HQ
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/05/2025 02:06AM

Adobe has resolved the issue impacting Xero customers trying to send document packs for signing in Xero HQ, and customers being unable to sign documents.

We apologise for any inconvenience this has caused.

IDENTIFIED about 2 months ago - at 02/04/2025 11:59PM

We are aware customers are experiencing errors when requesting a signature from Document Packs in Xero. Customers attempting to sign a document pack are also impacted.

This relates to an issue that Adobe is experiencing. For more information, please see their Status Page status.adobe.com.

Last Updated: 12:29am UTC

Latest Xero outages

Global: Hubdoc - Customers may experience a delay in publishing documents to Xero - 4 days ago
AU: Payroll - Customers may experience time out errors when creating pay runs - 5 days ago
Americas: Xero Central - Some customers are unable to access Xero Central - 15 days ago
Global: Invoicing - Some customers are receiving errors when trying to send emails - 19 days ago
Global: Navigation - customers experiencing issues navigating Xero - 23 days ago

Vendor Monitoring, Uptime Monitoring and Status Pages in one place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3904 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook