Outage in Xero

Americas: Xero Central - Some customers are unable to access Xero Central

Resolved Minor
March 08, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware customers in the USA, CA and BR are receiving errors when trying to access Xero Central through https://xero.my.site.com Our team is investigating this with urgency. In the meantime, please access Xero Central through - https://central.xero.com/s/ Status Last Reviewed: 5.28am UTC
Components affected
Xero Central
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/08/2025 05:55AM

Our team has resolved the issue causing customers to receive errors when trying to access Xero Central through https://xero.my.site.com

This was due to the SalesForce Experience Cloud incident.

We apologise for any inconvenience this has caused.

INVESTIGATING about 2 months ago - at 03/08/2025 03:27AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/08/2025 01:39AM

We are aware customers in the USA, CA and BR are receiving errors when trying to access Xero Central through https://xero.my.site.com

Our team is investigating this with urgency. In the meantime, please access Xero Central through - https://central.xero.com/s/

Status Last Reviewed: 5.28am UTC

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