Outage in Xero
Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Resolved MajorIncident Report
Summary AI Generated
Australian Xero Tax users were unable to prefill or lodge tax returns with the ATO for approximately 1.8 hours. The issue stemmed from an underlying product dependency within Xero Tax. The team identified the cause, implemented a fix, and fully restored the service.
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
Components affected
Xero Tax (Australia)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/31/2026 01:37AM
Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax.
This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service.
We apologise for any inconvenience this has caused.
MONITORING
6 days ago - at 08/31/2026 01:12AM
Our team has implemented a fix and we are currently monitoring the results.
IDENTIFIED
6 days ago - at 08/30/2026 11:50PM
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
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