Outage in Xero
Global: Invoice Emails - some invoice, quote and statement emails may be delayed
Resolved MinorIncident Report
Summary AI Generated
Xero experienced a 3.4-hour incident where invoice, quote, and statement emails failed to deliver, with users unable to send emails directly from the platform. Affected emails were queued rather than lost during the outage. The team implemented a fix and confirmed full resolution, with all queued emails successfully delivered.
We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent once this issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/01/2026 07:05AM
Our team has resolved the issue impacting customers trying to send invoices, quotes and statements from Xero. All emails should be delivered, and we apologise for any inconvenience this has caused.
MONITORING
5 days ago - at 09/01/2026 05:24AM
Our team has implemented a fix and we are currently monitoring the results.
INVESTIGATING
5 days ago - at 09/01/2026 03:41AM
We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent once this issue is resolved.
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