Yotpo Loyalty & Referrals Outage History

Yotpo Loyalty & Referrals experienced a service disruption from 12:50 PM to 2:40 PM EST that prevented customer data from displaying correctly in the Admin interface for merchants using the Loyalty Tiers feature. The issue was caused by a backend problem with the Loyalty Tiers service, which was resolved by restarting affected systems. No customer data was lost during the incident, as only the display and loading functionality was affected rather than the underlying data records.

The Yotpo rewards widget failed to load on Shopify checkout pages, preventing shoppers from seeing or redeeming loyalty rewards during the checkout process. The incident lasted 3.3 hours from May 17th at 13:00 UTC until resolution on May 18th at 06:10 UTC. The R&D team successfully fixed the issue and the checkout widget returned to normal functionality.

Yotpo Loyalty & Referrals experienced service degradation for 6.6 hours on May 8, 2026, caused by an ongoing AWS incident. The issue affected data ingestion from ecommerce platforms and webhook delivery systems, causing delays in order/product creation and updates, though no data loss occurred. The incident was resolved after implementing a fix and monitoring the results.

Yotpo Loyalty & Referrals experienced a major login failure where users were redirected to an error page showing "Looks like something has gone wrong" after authentication, preventing access to the dashboard and account functionalities. The incident lasted 1.8 hours before being fully resolved. A fix was applied and monitored before confirming that login functionality was restored to normal operation.

The Yotpo Loyalty & Referrals service experienced an issue where the Customers tab in the Loyalty admin panel displayed no data, affecting some but not all users. The problem was identified and resolved within 3.8 hours through a fix implemented by the R&D team.

Yotpo Loyalty & Referrals experienced a major incident where users were unable to login to their accounts and were redirected to an error page. The issue lasted 1.9 hours from April 8, 2026 22:04 to 23:40 UTC, preventing users from accessing their Yotpo accounts. The root cause was identified and a fix was implemented, with the service restored to normal operation after monitoring confirmed the resolution was successful.

Yotpo Loyalty & Referrals experienced a major service disruption that prevented customers from redeeming loyalty points through the Point Redemption service. The incident lasted 41 minutes and was fully resolved, with point redemptions restored to normal functionality.

The Yotpo Loyalty & Referrals service experienced a 27-minute outage where the store switcher functionality was unavailable, preventing users from switching between stores. The engineering team identified and resolved the underlying issue, restoring normal functionality.

Yotpo Loyalty & Referrals experienced a major incident where the admin interface was not loading properly, affecting areas like Moderation and General settings across multiple services. The issue impacted users' ability to access and manage their loyalty program administration functions. The problem was resolved after 32 minutes of investigation by the R&D team, restoring normal functionality to all affected services.

Yotpo Loyalty & Referrals experienced an interruption in their orders service that caused delays in processing orders for 17 minutes. Some orders were processed with delays but no data was lost during the incident. The service was restored and order processing returned to normal operations.