[Production + Sandbox] - V3 - APP + API - Email delivery issue

Email delivery issue Resolved - Traffic is back to normal.

The issue is gradually being resolved.

Email deliverability rates are up sharply since May 16th and are still increasing.
Our teams continue to monitor reception rates closely.
We will keep you posted at each step of the solution of this issue.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Emails notifications sent since May 14th from 3pm to Microsoft email servers can be blocked (spam or quarantine).
This may prevent you or your recipients from receiving :
- Invitations to sign
- Reminders
- Account creation emails
- OTP codes by email
- Password modification emails

All emails from notifications@yousign.app or notifications@sandbox.yousign.app may be impacted.

As a workaround you can :
- Check your spam folder and mark Yousign's emails as legitimate (not spam)
- Modify signers' email addresses with non Microsoft email addresses
- Share signature links manually with your signers following this process : https://help.yousign.app/en/articles/72797-share-a-signature-link
- Change the authentication mode to OTP by SMS

Our teams are actively working on this issue.
If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
Start date : 14/05/2024 - 15:00