Outage in Yousign

[Production] - V2 - V3 - APP + API - Slowness on our platform & signature processing delays

Resolved Minor
May 12, 2025 - Started 27 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our V2 and V3 platforms are impacted by a general slowness. Signature processing is taking longer than expected. Our teams are mobilized to resolve this incident as quickly as possible. We apologize for any inconvenience. If you have urgent questions, please contact our support team by sending an email to [support@yousign.com](mailto:support@yousign.com).
Components affected
Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.com
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 05/12/2025 09:58AM

This incident has been resolved.

MONITORING 27 days ago - at 05/12/2025 08:51AM

The situation is back to normal since 10:31 CEST.

Our technical team is still actively monitoring our infrastructure.

INVESTIGATING 27 days ago - at 05/12/2025 08:39AM

We are continuing to investigate this issue.

INVESTIGATING 27 days ago - at 05/12/2025 08:29AM

We are continuing to investigate this issue.

INVESTIGATING 27 days ago - at 05/12/2025 08:27AM

Our V2 and V3 platforms are impacted by a general slowness.

Signature processing is taking longer than expected.

Our teams are mobilized to resolve this incident as quickly as possible.

We apologize for any inconvenience.

If you have urgent questions, please contact our support team by sending an email to [support@yousign.com](mailto:support@yousign.com).

Latest Yousign outages

[Production] - V2 - V3 - APP + API - signature processing delays - 3 days ago
V3 - Delay on eSignatures - 12 days ago
[Production] - V2 + V3 - APP + API - Instability on our platform & signature processing delay - 26 days ago
Email Notification Sending Issues - about 1 month ago
Incident: API and Rendering Service Degradation - about 1 month ago

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