Outage in Yousign

V3 - QES - Delay on eSignatures

Resolved Minor
June 17, 2025 - Started about 11 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently experiencing delays in the processing of some QES eSignature requests and potential errors on signature flow. Signatures are still being properly recorded and no data has been lost. Please note that eSeal operations and other level of signature are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 06/17/2025 11:11PM

This incident has been resolved.

MONITORING about 11 hours ago - at 06/17/2025 10:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 11 hours ago - at 06/17/2025 10:24PM

We're currently experiencing delays in the processing of some QES eSignature requests and potential errors on signature flow. Signatures are still being properly recorded and no data has been lost.

Please note that eSeal operations and other level of signature are not affected.

We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.

Latest Yousign outages

[Production] - V2 - V3 - APP + API - signature processing delays - 14 days ago
V3 - Delay on eSignatures - 22 days ago
[Production] - V2 + V3 - APP + API - Instability on our platform & signature processing delay - about 1 month ago
[Production] - V2 - V3 - APP + API - Slowness on our platform & signature processing delays - about 1 month ago
Email Notification Sending Issues - about 1 month ago

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