Outage in Yousign

[Production] - V2 - APP + API - Instability in Procedure’s document upload and display

Resolved Minor

February 14, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We would like to inform you of a transient issue regarding the document rendering which can impact the document upload during signature creation, and the document display during signing process. Our teams are working to resolve this behavior. If you have urgent questions, please contact our support team by sending an email to support@yousign.com. Start date : 2025-02-11 17:15 CET

Components affected

Yousign APP V2 - https://webapp.yousign.com Yousign API V2 - https://api.yousign.com

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/14/2025 02:13PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/14/2025 01:29PM

Our engineers successfully deployed the fix and such type of document will now be blocked by our system to protect it.

We are currently thoroughly monitoring the situation and the system stability.

IDENTIFIED about 1 year ago - at 02/14/2025 01:07PM

Our engineers have identified a specific document that triggers a crash upon viewing. While the system is resilient, repeated attempts to process this type of documents have caused a cascading failure in our PDF rendering service.

We are deploying a fix within the next few minutes to block this kind of documents and restore stability to the PDF viewing functionality.

Our teams are actively working on system stabilization, and we will provide further updates shortly.

INVESTIGATING about 1 year ago - at 02/14/2025 10:01AM

We would like to inform you of a transient issue regarding the document rendering which can impact the document upload during signature creation, and the document display during signing process.

Our teams are working to resolve this behavior.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Start date : 2025-02-11 17:15 CET

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