[Production] - V2 - APP + API - Instability in Procedure’s document upload and display

This incident has been resolved.

Our engineers successfully deployed the fix and such type of document will now be blocked by our system to protect it.

We are currently thoroughly monitoring the situation and the system stability.

Our engineers have identified a specific document that triggers a crash upon viewing. While the system is resilient, repeated attempts to process this type of documents have caused a cascading failure in our PDF rendering service.

We are deploying a fix within the next few minutes to block this kind of documents and restore stability to the PDF viewing functionality.

Our teams are actively working on system stabilization, and we will provide further updates shortly.

We would like to inform you of a transient issue regarding the document rendering which can impact the document upload during signature creation, and the document display during signing process.

Our teams are working to resolve this behavior.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Start date : 2025-02-11 17:15 CET