Outage in Yousign

V2/V3 Signatures delay

Resolved Major
August 13, 2025 - Started 12 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Some clients may experience a delay in signing documents. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
Components affected
Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.com
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 08/13/2025 02:52PM

This incident has been resolved.

MONITORING 12 days ago - at 08/13/2025 09:52AM

The slowdown has been resolved, all QES and AES have been processed. Please note that our engineering teams remain on active surveillance.

IDENTIFIED 12 days ago - at 08/13/2025 09:27AM

Issue only remain for AES and QES signature level, SES is working well.

IDENTIFIED 12 days ago - at 08/13/2025 09:17AM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 08/13/2025 09:13AM

Some clients may experience a delay in signing documents. Our engineers are working to resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Latest Yousign outages

V3 - Delay on QES signatures - 7 days ago
V2/ V3 - Signature Delay - 21 days ago
V2+V3 - Outage - about 2 months ago
V3 - Delay - about 2 months ago
V3 - QES - Delay on eSignatures - 2 months ago

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