Outage in Yousign

External provider incident: Archiving slow down

Resolved Minor
September 27, 2025 - Started about 1 month ago - Lasted 8 minutes
Official incident page

Incident Report

Our provider for the Long term archiving Service is currently experiencing an outage. Impact: downloading archiving might be unavailable, no data are lost.
Components affected
Yousign APP V2 - https://webapp.yousign.com Yousign API V2 - https://api.yousign.com

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Latest Updates ( sorted recent to last )
IDENTIFIED about 1 month ago - at 09/28/2025 05:11AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/28/2025 05:10AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/28/2025 05:09AM

Our provider for the Long term archiving Service is currently experiencing an outage.
Impact: downloading archiving might be unavailable, no data are lost.

Latest Yousign outages

[Production] - V2 + V3 - APP + API - Archiving Provider Outage Identified - 7 days ago
[V3] QES Delays - external provider incident - 16 days ago
[Production] - V3 - APP + API - signature processing delays - about 1 month ago
V3 - Delay on qualified eSignatures (QES) - about 1 month ago
V3 API delay - about 1 month ago

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