Outage in Yousign

External provider incident: Archiving slow down

Resolved Minor
September 28, 2025 - Started 16 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Our provider for the Long term archiving Service is currently experiencing an outage. Impact: downloading archiving might be unavailable, no data are lost. Thank you for your understanding. For any questions or assistance, contact us at support@yousign.com.
Components affected
Yousign APP V2 - https://webapp.yousign.com Yousign API V2 - https://api.yousign.com
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 09/28/2025 09:53AM

All data are now synced.

IDENTIFIED 16 days ago - at 09/28/2025 05:17AM

Our provider for the Long term archiving Service is currently experiencing an outage.
Impact: downloading archiving might be unavailable, no data are lost.

Thank you for your understanding. For any questions or assistance, contact us at support@yousign.com.

Latest Yousign outages

[Production] - V3 - APP + API - signature processing delays - 7 days ago
V3 - Delay on qualified eSignatures (QES) - 11 days ago
V3 API delay - 14 days ago
External provider incident: Archiving slow down - 16 days ago
V3 - Application and Public API degradation - 18 days ago

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