Outage in Yousign
V3 - Delay on qualified eSignatures (QES)
Resolved MajorIncident Report
We're currently experiencing delays in the processing of some QES eSignature requests.
Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet.
All other levels of signature are not affected.
We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/03/2025 08:12AM
A fix has been implemented. Pending signatures have been processed.
We sincerely apologize for the inconvenience. For any questions or assistance, contact us at support@yousign.com.
INVESTIGATING
about 1 month ago - at 10/03/2025 07:19AM
We're currently experiencing delays in the processing of some QES eSignature requests.
Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet.
All other levels of signature are not affected.
We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
Latest Yousign outages
[V3] QES Delays - external provider incident - 14 days ago
V3 API delay - about 1 month ago
External provider incident: Archiving slow down - about 1 month ago
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