Outage in Yousign

[Production] - V3 - APP + API - signature processing delays

Resolved Minor
October 07, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Simple and advanced signatures ( SES / AES ) have been slowed down during the 11h10 - 11h30 time slot. We are seeing a signature delay of up to 10 minutes Our system capacity has been increased to bring this delay back to normal as soon as possible. We apologize for any inconvenience. If you have urgent questions, please contact our support team by sending an email to support@yousign.com
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/07/2025 10:08AM

This incident has been resolved.

MONITORING 7 days ago - at 10/07/2025 09:40AM

All pending late signatures have been processed.

We are actively monitoring the situation.

IDENTIFIED 7 days ago - at 10/07/2025 09:37AM

Simple and advanced signatures ( SES / AES ) have been slowed down during the 11h10 - 11h30 time slot.

We are seeing a signature delay of up to 10 minutes

Our system capacity has been increased to bring this delay back to normal as soon as possible.

We apologize for any inconvenience.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com

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