Global Service Degradation – Access to Products v2 & v3 Unavailable

This incident has been resolved.

Since 09:10, all services are fully back to normal, the delay has been recovered.

Our Engineering teams are now analyzing the root cause of the incident. At this stage, the issue appears to be linked to an impact on our provider’s infrastructure. We will conduct a joint analysis with them to confirm and understand the sequence of events.

We remain in active monitoring.

Since 09:00, both the applications and the API are available again.
We are still processing the different backlogs accumulated during the incident, which may cause some delays.

We will notify you as soon as everything is fully back to normal.

Since 08:36, access to Yousign products v2 and v3 has been degraded, affecting both the applications and the API.
Our teams are actively investigating to identify the root cause and restore normal service as quickly as possible.

We will provide updates as the situation evolves.