Outage in Yousign

V2 & V3 - Access to products v2 & v3 unavailable

Resolved Major
December 02, 2025 - Started 5 days ago - Lasted 24 minutes
Official incident page

Incident Report

All applications (including API) are currently unavailable since 10:53 CET. Our teams have identified the root cause of the issue, and we are now applying the fix. A return to normal service is expected shortly. We will keep you updated.
Components affected
Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.com

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/02/2025 10:24AM

The incident has been resolved and no more delays are observed.

A postmortem will be provided.

MONITORING 5 days ago - at 12/02/2025 10:18AM

We are continuing to monitor for any further issues.

MONITORING 5 days ago - at 12/02/2025 10:15AM

Our teams have identified the root cause of the issue, and the fix is being applied. All our Applications are available since 11:06 CET.
Please note that the eSignature will still experience some delay while we process the backlog accumulated during the outage. We will keep you updated as soon as everything is fully back to normal.

MONITORING 5 days ago - at 12/02/2025 10:07AM

The situation is back to normal since 11:06 CET

IDENTIFIED 5 days ago - at 12/02/2025 10:01AM

Our teams have identified the root cause of the issue, and we are now applying the fix.
A return to normal service is expected shortly. We will keep you updated.

INVESTIGATING 5 days ago - at 12/02/2025 10:01AM

All applications (including API) are currently unavailable since 10:53 CET.
Our teams have identified the root cause of the issue, and we are now applying the fix.
A return to normal service is expected shortly. We will keep you updated.

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