V2 & V3 - Access to products v2 & v3 unavailable (new occurrence)

All applications have been operational again since 11:51, and all pending eSignatures were fully processed by 11:53.

The root cause of the second incident has been clearly identified. One of our datacenter servers experienced a failure. We performed an initial restart, and the datacenter technician - informed of the inaccessibility - initiated a second restart. The sequence of these actions caused a second incident immediately after the first.

All services are now fully operational.

We apologize for the impact this has had on your activity, and we will provide a full description of these events in the upcoming postmortem.

We are continuing to monitor for any further issues.

Our teams have identified the root cause of the issue, and the fix is being applied.
All our Applications are available since 11:48 CET.

Please note that the eSignature will still experience some delay while we process the backlog accumulated during the outage. We will keep you updated as soon as everything is fully back to normal.

All applications (including API) are currently unavailable since 11:32 CET.

Our teams are actively working on the issue.

We will keep you updated.