Outage in Zapier

Zapier Logins and Signups using Google SSO may be slow to process or return a 502 error

Resolved Major
December 07, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently experiencing an issue where logins and signups using Google SSO are slow to process or return a 502 error for a subset of users. We're currently investigating this issue and working to restore access to Google SSO. Users can still login via username/password if they have previously set a password. Users who have not already set a password can use 'forgot password' to set one up and login via username/password. We appreciate your patience while we resolve the issue. Please reach out to our Support Team if you need anything: https://zapier.com/app/get-help
Components affected
Zapier Website
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/07/2023 10:21PM

Due to a larger overarching issue with Google failures, users began to see login failures while attempting to login to Zapier via Google SSO. The issue began at 7:07 PM UTC and was fully resolved by 9:22 PM UTC.

This issue has been resolved. Users should now be able to log in as usual, without the need for any workarounds.

We apologize for any inconvenience and disruption this may have caused. Should you encounter any further issues, please get in touch with our support team.

https://zapier.com/app/get-help

MONITORING almost 2 years ago - at 12/07/2023 09:34PM

Our team has identified the issue and implemented a fix. We're now monitoring the results.

Users can still login via username/password if they have previously set a password. Users who have not already set a password can use 'Forgot password' to set one up and login via username/password.

We appreciate your patience while we resolve the issue. Please reach out to our Support Team if you need anything: https://zapier.com/app/get-help

INVESTIGATING almost 2 years ago - at 12/07/2023 08:16PM

We're currently experiencing an issue where logins and signups using Google SSO are slow to process or return a 502 error for a subset of users.

We're currently investigating this issue and working to restore access to Google SSO.

Users can still login via username/password if they have previously set a password. Users who have not already set a password can use 'forgot password' to set one up and login via username/password.

We appreciate your patience while we resolve the issue. Please reach out to our Support Team if you need anything: https://zapier.com/app/get-help

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