Outage in Zettle

Issues with accepting card payments & accessing backoffice

Resolved Major

March 24, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing difficulties with accepting card payments in all markets and are working on implementing a fix as soon as possible. Merchants might also experience issues logging in to the backoffice. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

Components affected

Zettle UK Zettle Sweden Zettle Norway Zettle Denmark Zettle Finland Zettle Netherlands Zettle Germany Zettle France Zettle Spain Zettle Italy Zettle Brazil Zettle Mexico

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 03/24/2025 03:25PM

This incident has been resolved.

INVESTIGATING 10 months ago - at 03/24/2025 02:45PM

We are continuing to investigate this issue. Thank you for your patience

INVESTIGATING 10 months ago - at 03/24/2025 02:02PM

We are currently experiencing difficulties with accepting card payments in all markets and are working on implementing a fix as soon as possible. Merchants might also experience issues logging in to the backoffice.

Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

Latest Zettle outages

Issues with receipt generation - SE - about 2 months ago

(Android) Issues with accepting Venmo & PayPal QRC payments - US, GB, DE - 2 months ago

Issues with receipt generation - SE - 3 months ago

No bank deposit emails sent - 3 months ago

Support Channels Temporarily Unavailable - 3 months ago

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