Outage in Zettle

Login issues in the app and back office

Resolved Major

October 16, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some of our merchants may currently be experiencing issues logging in to the app and their back office. We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

Components affected

Zettle Finland Zettle Denmark Zettle Norway Zettle Netherlands Zettle Germany Zettle France Zettle Sweden Zettle UK Zettle Mexico Zettle Spain Zettle Italy

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/16/2025 04:55PM

This incident has been resolved. Thank you for your patience, and we apologise for any inconvenience this may have caused.

INVESTIGATING 6 months ago - at 10/16/2025 04:32PM

Our team is actively investigating the issue.

INVESTIGATING 6 months ago - at 10/16/2025 04:13PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 10/16/2025 04:12PM

Some of our merchants may currently be experiencing issues logging in to the app and their back office.

We are working on resolving the issue as soon as possible.

Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

Latest Zettle outages

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Issue Processing Refunds - about 1 month ago

Issues with Paypal connected accounts deposits - about 1 month ago

Issues with receipt generation - SE - 4 months ago

(Android) Issues with accepting Venmo & PayPal QRC payments - US, GB, DE - 5 months ago

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