Outage in Zettle

Support Channels Temporarily Unavailable

Resolved Major
October 20, 2025 - Started 1 day ago - Lasted about 22 hours
Official incident page

Incident Report

For merchant accounts not connected to a PayPal account, our Support team is unfortunately unavailable via phone or chat at the moment. We are working on getting back online as soon as possible. In the meantime, if your query isn’t urgent, please write us an email and we will get back to you as soon as we can.
Components affected
Zettle Germany Zettle Denmark Zettle Netherlands Zettle France Zettle Spain Zettle Italy Zettle Sweden Zettle Norway Zettle Finland Zettle Mexico Zettle UK

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 10/21/2025 07:44AM

This incident has been resolved.

INVESTIGATING 1 day ago - at 10/20/2025 12:15PM

Our phone support is now available again. Chat support remains temporarily unavailable.

INVESTIGATING 1 day ago - at 10/20/2025 10:09AM

For merchant accounts not connected to a PayPal account, our Support team is unfortunately unavailable via phone or chat at the moment.

We are working on getting back online as soon as possible. In the meantime, if your query isn’t urgent, please write us an email and we will get back to you as soon as we can.

Latest Zettle outages

Login issues in the app and back office - 5 days ago
Issues with accepting card payments - MX - 8 days ago
Issues with accepting payments - 20 days ago
Delayed deposits - MX - 25 days ago
Issue with Currency Display in Back Office - 26 days ago

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