Outage in Zettle

Support Channels Temporarily Unavailable

Resolved Major

October 20, 2025 - Started 3 months ago - Lasted about 22 hours
Official incident page

Incident Report

For merchant accounts not connected to a PayPal account, our Support team is unfortunately unavailable via phone or chat at the moment. We are working on getting back online as soon as possible. In the meantime, if your query isn’t urgent, please write us an email and we will get back to you as soon as we can.

Components affected

Zettle UK Zettle Sweden Zettle Norway Zettle Denmark Zettle Finland Zettle Netherlands Zettle Germany Zettle France Zettle Spain Zettle Italy Zettle Mexico

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 07:44AM

This incident has been resolved.

INVESTIGATING 3 months ago - at 10/20/2025 12:15PM

Our phone support is now available again. Chat support remains temporarily unavailable.

INVESTIGATING 3 months ago - at 10/20/2025 10:09AM

For merchant accounts not connected to a PayPal account, our Support team is unfortunately unavailable via phone or chat at the moment.

We are working on getting back online as soon as possible. In the meantime, if your query isn’t urgent, please write us an email and we will get back to you as soon as we can.

Latest Zettle outages

Issues with receipt generation - SE - about 2 months ago

(Android) Issues with accepting Venmo & PayPal QRC payments - US, GB, DE - 2 months ago

Issues with receipt generation - SE - 2 months ago

No bank deposit emails sent - 3 months ago

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