Outage in Zettle

Issues with Product Library

Resolved Major

April 02, 2026 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Zettle's Product Library experienced major issues for 4.3 hours, causing delays in product searches and preventing merchants from creating new products. The incident affected services across 12 countries including Mexico, UK, Sweden, Norway, Denmark, Finland, Netherlands, Germany, France, Spain, Italy, and Brazil. The issue has been resolved after the team implemented a fix.

We are currently experiencing difficulties with the Product Library and are working on implementing a fix as soon as possible. Our merchants will notice a delay in searching for products, and creating new products. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

Components affected

Zettle Mexico Zettle UK Zettle Sweden Zettle Norway Zettle Denmark Zettle Finland Zettle Netherlands Zettle Germany Zettle France Zettle Spain Zettle Italy Zettle Brazil

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Latest Updates ( sorted recent to last )

RESOLVED about 23 hours ago - at 04/02/2026 06:27PM

This incident has been resolved.

INVESTIGATING 1 day ago - at 04/02/2026 02:12PM

We are currently experiencing difficulties with the Product Library and are working on implementing a fix as soon as possible.

Our merchants will notice a delay in searching for products, and creating new products.

Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

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