Outage in Zettle
Delays in payout processing for PayPal connected accounts
Resolved MinorIncident Report
Summary AI Generated
Zettle experienced delays in payout processing for PayPal connected accounts across 11 countries including the UK, Sweden, Germany, France, and others. The incident affected merchant payouts for 39 minutes, though merchant funds remained secure throughout the disruption. All failed payments were successfully processed and paid out once the issue was resolved.
We are currently experiencing delays in payout processing.
Merchant funds remain secure, and all pending payouts will be processed as soon as possible. Our teams are actively working to restore normal payout timelines.
We apologise for the inconvenience and appreciate your patience while we resolve this issue.
Components affected
Zettle UK Zettle Sweden Zettle Norway Zettle Denmark Zettle Finland Zettle Netherlands Zettle Germany Zettle France Zettle Spain Zettle Italy Zettle MexicoTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 05/13/2026 08:38AM
All failed payments have now been processed successfully and paid out to the wallet.
IDENTIFIED
about 19 hours ago - at 05/13/2026 08:00AM
We are currently experiencing delays in payout processing.
Merchant funds remain secure, and all pending payouts will be processed as soon as possible. Our teams are actively working to restore normal payout timelines.
We apologise for the inconvenience and appreciate your patience while we resolve this issue.
Latest Zettle outages
Delayed deposits - 23 days ago
Issues with Product Library - about 1 month ago
Issue Processing Refunds - 3 months ago
Issues with Paypal connected accounts deposits - 3 months ago
Issues with receipt generation - SE - 6 months ago
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