Outage in ZoomInfo
ZoomInfo – Chorus Service Disruption
Resolved MajorIncident Report
Summary AI Generated
ZoomInfo experienced a 2.8-hour service disruption affecting Chorus functionality, including CoPilot features, email synchronization, and delayed processing of call recordings (though recordings continued to be captured). The engineering team worked with their vendor to implement a fix that fully restored call processing and email sync. The incident was resolved with systems returning to normal operation while the team monitored for potential data loss.
Investigating - We are aware of and currently investigating issues impacting Chorus functionality within the ZoomInfo platform.
Some users may experience disruptions with the following features:
• CoPilot functionality
• Email synchronization
• Call recordings are still being captured; however, processing and availability of recordings may be delayed until the service is fully restored.
Our Engineering team is actively working with the vendor to investigate and resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 03/11/2026 12:11PM
This incident has been resolved.
MONITORING
about 9 hours ago - at 03/11/2026 10:05AM
A fix has been implemented and call processing and email sync has been fully restored. All systems are operational. Additionally, we are monitoring the results and potential data loss, closely.
INVESTIGATING
about 9 hours ago - at 03/11/2026 09:28AM
Investigating - We are aware of and currently investigating issues impacting Chorus functionality within the ZoomInfo platform.
Some users may experience disruptions with the following features:
• CoPilot functionality
• Email synchronization
• Call recordings are still being captured; however, processing and availability of recordings may be delayed until the service is fully restored.
Our Engineering team is actively working with the vendor to investigate and resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.
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