Outage in ZoomInfo
Chorus - Login Issues
Resolved MajorIncident Report
Summary AI Generated
ZoomInfo's Chorus platform experienced login issues that prevented customers from accessing the service and caused calls to either not be recorded or experience processing delays. The engineering team implemented a fix after 51 minutes, fully restoring login and call recording functionality. Customers were advised to use their video conference provider's cloud recording as a workaround and could manually import those recordings once access was restored.
We are aware of issues impacting customers ability to access the Chorus platform. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, we would recommend recording your calls through your video conference provider’s cloud recording, you can then manually import the recording file into the Chorus platform once access is restored. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/26/2026 04:15PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/26/2026 03:59PM
Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login and call recording functionality should be fully restored.
If your meeting during this incident was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
INVESTIGATING
about 1 month ago - at 03/26/2026 03:24PM
We are aware of issues impacting customers ability to access the Chorus platform. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, we would recommend recording your calls through your video conference provider’s cloud recording, you can then manually import the recording file into the Chorus platform once access is restored. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
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