Outage in ZoomInfo
Chorus - Call Recording Issues
Resolved MajorIncident Report
Summary AI Generated
ZoomInfo's Chorus call recording service experienced a major outage for 25 minutes, preventing calls from being recorded or causing processing delays. The engineering team investigated and resolved the issue while recommending users temporarily record calls through their video conference providers and manually import them into Chorus. The service was restored after active investigation and remediation efforts.
We are aware of issues impacting Chorus call recording, beginning at 9:30am ET today. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible
At this time, we would recommend recording your calls through your video conference provider’s cloud recording, you can then manually import the recording file into the Chorus platform once access is restored. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 17 hours ago - at 04/03/2026 02:23PM
We are aware of issues impacting Chorus call recording, beginning at 9:30am ET today. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible
At this time, we would recommend recording your calls through your video conference provider’s cloud recording, you can then manually import the recording file into the Chorus platform once access is restored. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
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