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Outage in Zscaler

Issue with Select and Copy Functionality on ZIA and Client Connector Portals

Resolved Minor
March 17, 2025 - Started about 1 year ago - Lasted 28 days

Incident Report

We are investigating an issue with Select and Copy Functionality on ZIA and Client Connector Portals. For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Mon, 17 Mar 2025 15:54:39 UTCWe have identified the root cause of the issue and working on resolution.Update - Mon, 17 Mar 2025 23:24:40 UTCZscaler is actively working on executing the mitigation plan and implementing the fix. This process requires careful execution as we complete rigorous testing and validation to ensure the solution is reliable and effective. We will continue to provide updates as progress is made.Update - Mon, 31 Mar 2025 21:51:24 UTCThe fix has been successfully rolled out to the zscaler.net cloud and is now being progressively deployed across all clouds. We are committed to ensuring a smooth and efficient rollout and will provide further updates as progress is made.Update - Thu, 03 Apr 2025 10:27:59 UTCFollowing feedback that the initial fix did not resolve the issue for the Zscaler.net cloud, further investigations have been conducted. Zscaler has identified the root cause and is actively working on executing its mitigation plan and implementing the final fix. This process requires careful execution, including rigorous testing and validation, to ensure the solution is both reliable and effective. We will continue to provide updates as progress is made.Update - Wed, 09 Apr 2025 09:22:24 UTCThe fix has been successfully rolled out to the zscaler.net and zscloud.net clouds. Work is ongoing to deploy the fix across all remaining clouds. We are committed to ensuring a smooth and efficient rollout and will provide further updates as deployment progresses.

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