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Outage in Zscaler

Issues with Offline SaaS security scans

Resolved Minor
May 28, 2025 - Started 11 months ago - Lasted 2 days

Incident Report

We are investigating an issue with our zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net Clouds. Customers may observe intermittent delays or failures in offline SaaS security file scanning and activity reports.For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Thu, 29 May 2025 05:21:30 UTCThe root cause of the issue has been identified, and the team is focused on implementing a build fix to address it. Efforts are underway to ensure a resolution is deployed promptly to restore normal functionality.Update - Thu, 29 May 2025 08:32:27 UTCZscaler team will shortly be deploying a build fix on the ZS2 cloud to address the issue. Deployments for ZSN and ZSC are scheduled during the regional maintenance window.Update - Thu, 29 May 2025 12:48:56 UTCThe build fix has been deployed on the ZS2 cloud to address the issue. Deployments for ZSN and ZSC are scheduled during the regional maintenance windows.Update - Fri, 30 May 2025 04:18:47 UTCZscaler has implemented a build fix on the ZS2 cloud to resolve the issue. Scheduled deployments for ZSN and ZSC have began and will take place during their respective regional maintenance windows. Additional updates will follow as the fix is rolled out to the remaining clouds.
Components affected
Zscaler Traffic Forwarding

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