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Outage in Zscaler

Beijing III and Tianjin I Datacenter Issues

Resolved Minor
June 03, 2025 - Started 11 months ago - Lasted about 21 hours

Incident Report

Zscaler is currently investigating an issue impacting the Beijing III (BJS3) and Tianjin I (TSN1) data centers across zscalertwo.net, zscalerthree.net, zscaler.net, and zscloud.net. Customers routing traffic through these data centers may experience degraded performance, including internet access disruptions, slowness, and authentication challenges. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Tue, 03 Jun 2025 20:29:08 UTCWe are actively collaborating with our carrier partner to determine the root cause of the issue. Updates will be shared as soon as more information becomes available.Update - Wed, 04 Jun 2025 02:53:19 UTCZscaler is working closely with the carrier partner to resolve the issue affecting international traffic from Beijing. Additional updates will be provided as soon as they are available from the carrier partner.

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