Outage in Zscaler
High CPU Utilization Observed on Systems Upgraded to ZDP Windows Version 25.03.11.1
Resolved Minor
June 20, 2025 - Started 8 months ago
- Lasted 1 day
Incident Report
Zscaler is investigating an issue where some systems experienced a crash of the ZDPClassifier.exe component. This has been traced to a dependency on Microsoft Visual C++ 2015-2022 (x64) version 14.40.33816 or higher, with impacted systems running version 14.40.33810. Update - Fri, 20 Jun 2025 22:15:07 UTCTo address this, Zscaler is actively working on an urgent hotfix that will replace the ZDPClassifier.exe component. We are prioritizing this fix to ensure a swift resolution and will provide updates as they become available. Thank you for your patience.Update - Sat, 21 Jun 2025 21:09:24 UTCThe hotfix is now ready, and we are in the final stages of validation and monitoring to ensure optimal performance and stability. Once this process is complete, we will proceed with enabling the build across clouds. Thank you for your understanding as we complete the final steps to ensure a smooth and successful rollout.
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