Outage in Zscaler

NSS Feed Format issue

Minor
July 01, 2025 - Started 1 day ago

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Outage Details

We are investigating an issue with our zscaler.net, zscalertwo.net, zscalerthree.net Cloud. For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Tue, 01 Jul 2025 21:20:38 UTCWe are continuing to investigate an issue impacting Customer Managed NSS feed configurations. While existing JSON format feeds remain fully operational, some customers may encounter challenges when attempting to modify or create new JSON feeds. Please note that this issue does not affect Zscaler-managed Cloud NSS instances. Our team is actively working to resolve the issue, and we will share further updates as they become available.Update - Wed, 02 Jul 2025 00:07:47 UTCWe are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as soon as findings and updates become available.Update - Thu, 03 Jul 2025 00:54:49 UTCWe have identified the cause of the issue and have developed a fix, which is currently undergoing validation. Upon successful validation, the fix will be deployed across all cloud environments. We will share further updates, including timelines, as soon as more information becomes available.
Components affected
Zscaler Nanolog

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