Data Loss Prevention (DLP) — Password-Protected File Enforcement Deviation (EDM/IDM)

Zscaler is investigating an issue affecting DLP enforcement when handling password-protected files processed through Exact Data Match (EDM) and Indexed Document Matching (IDM) inspection flows. In this scenario, password-protected files may not be blocked as expected based on the configured policy. Zscaler is working on a permanent fix while a validated workaround is available.For more information, please check the information available in your Zscaler Customer Support Portal (CSP) under the service status. Status changes and updates will be posted there as they become available.Update - Fri, 24 Oct 2025 02:19:34 UTCAs part of mitigation Zscaler is working on reverting the impacted build on affected datacenters and more updates will be shared accordingly. Incident Status: OngoingImpacted Service: Data ProtectionNext Update: 240 Minutes