Capetown IV Datacenter Issue

Zscaler has detected an issue with its Capetown IV datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Sat, 14 Feb 2026 04:32:49 UTCWe continue to monitor the situation to ensure stability. While mitigation is in progress, updates will be shared as they become available.Update - Fri, 13 Feb 2026 11:14:22 UTCOur preliminary analysis points toward an issue external to Zscaler’s infrastructure. We have engaged the relevant third-party providers and are simultaneously evaluating rerouting options to circumvent the impacted network path and minimize customer impact.Update - Fri, 13 Feb 2026 12:23:34 UTCOur upstream provider is experiencing an issue impacting international connectivity in Europe. This is not related to the CPT4 data center or our circuits. The provider has rerouted traffic via alternate paths; however, they are currently seeing congestion, and there is no ETA for full restoration at this time. We are actively implementing additional mitigations to restore connectivity and will provide updates as more information becomes available.Update - Fri, 13 Feb 2026 13:39:06 UTCZscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.Update - Sat, 14 Feb 2026 04:32:49 UTCWe continue to monitor the situation to ensure stability. While mitigation is in progress, updates will be shared as they become available.