June 25, 2026 - Started 25 days ago
- Lasted 4 days
Incident Report
Summary
AI Generated
Zscaler's Warsaw II (WAW2) datacenter in EMEA experienced an issue causing disconnections, slowness, and increased latency for affected customers over approximately 94 hours. A fix was developed and deployed in two phases across the zscloud.net and zscaler.net clouds during planned EMEA maintenance windows, with zscloud.net stabilized first and zscaler.net completed shortly after. Both environments were confirmed stable following deployment, with teams continuing to monitor for ongoing stability.
Zscaler has detected an issue with its Warsaw II (WAW2) datacenter and is currently investigating the matter. Customers may encounter disconnections, periods of slowness or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Sat, 27 Jun 2026 00:31:09 UTCZscaler has completed deployment of the fix on zscaler.net. The previously deployed fix on zscloud.net has remained stable, and our teams are continuing to monitor the affected environments to validate ongoing service stability. Further updates will be provided if there are any material changes.Update - Thu, 25 Jun 2026 09:33:19 UTCZscaler has identified the issue and developed a fix. Our Zscaler teams are scheduled to deploy the fix during the planned EMEA maintenance window tonight.Update - Thu, 25 Jun 2026 23:00:38 UTCZscaler has deployed a fix for the issue affecting the Warsaw II (WAW2) data center in the zscloud.net cloud during the planned EMEA off-peak maintenance window. Our teams are actively monitoring the environment to validate service stability following the change. Once service stability is confirmed, Zscaler will proceed with additional deployment actions. We will continue to provide updates here as validation progresses.Update - Fri, 26 Jun 2026 15:35:22 UTCThe Zscaler Operations team has successfully completed deployment of the fix on zscloud.net, and the environment has remained stable with no further issues observed over the past 12 hours. Deployment to zscaler.net is scheduled for today at 20:00 UTC. We will continue to closely monitor the situation to help ensure ongoing stability.Update - Sat, 27 Jun 2026 00:31:09 UTCZscaler has completed deployment of the fix on zscaler.net. The previously deployed fix on zscloud.net has remained stable, and our teams are continuing to monitor the affected environments to validate ongoing service stability. Further updates will be provided if there are any material changes.
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.