Number of Incidents
2 outages
Since last incident
3 days
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Minor · 3 days ago · lasted 2 days
500 Errors Across Multiple Endpoints
We are actively investigating an increased number of 500 errors across multiple endpoints. These errors started today (Sept 22, 2023) around 09:45 AM PDT. Our engineering teams are working to get everything up and running again and we will update you with the latest information as soon as possible.
Minor · 18 days ago · lasted 5 days
Issues creating reservations on test listings
We are investigating an issue where you can't create reservations on test listings. When you select dates to book a test listing, the following message appears "Those dates are not available", although the dates are available. We are actively looking into this issue and will provide updates as soon as possible,
Minor · about 2 months ago · lasted about 10 hours
Support tickets submission issue
We are currently investigating an issue that prevents partners from creating Support Tickets. For critical issues that require escalation, kindly contact your Airbnb Connectivity Partner Manager. Please see ticket priority guidelines - https://developer.airbnb.com/docs/create-and-manage-support-cases#ticket-priority Our engineering teams are working to get everything up and running again, and we will update you with the latest information as soon as possible.
Minor · about 2 months ago · lasted about 1 hour
Incident Affecting LOS Records API
Starting today (July 28, 2023), we identified an issue affecting the LOS Records API. Records for 180 days from today (beyond Jan 24, 2024) are being ignored, and the dates are marked as unavailable on Airbnb, although requests to set those records are not failing. We are actively working to find the root cause, and mitigate this issue. We will post more information as soon as possible.
Minor · 2 months ago · lasted about 12 hours
Issues Affecting Guest Details in Reservation Webhooks
There has been an increase in confirmed reservation notifications not including guest details in full since 2023-07-24. The issue worsened significantly earlier today on 2023-07-27. The root cause has been identified and a fix has been implemented. We are monitoring the situation. We recommend to retrieve the details with GET reservations requests. Apologies for the inconvenience caused.
Minor · 2 months ago · lasted about 3 hours
500 Error on PUT Pricing Settings API
We are actively investigating an increased number of 500 errors on the PUT Pricing Settings endpoint. These errors started today (July 25, 2023) around 05:00 AM (PDT). Our engineering teams are working to get everything up and running again, and we will update you with the latest information as soon as possible.
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