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Arcustech Outages
Resolved Minor US Central - v.2 Platform - Single Physical Server Issue
Our technical team are investigating performance impacts to a single physical server in our US Central data center at the moment. As soon as we know more we will update this incident.
Resolved Minor US Central - v.2 Platform - Single Physical Server Issue
Our technical team identified an issue with one physical server causing performance slowness and/or access problems for some client VPSs hosted on it. We are in the process of correcting the impact which may require a reboot of the physical server which will cause a few minutes of impact to all clients powered by this server as their VPSs power back up. We will update this ticket once the reboot/restart process has completed. As always if you have any questions or concerns please open a support ticket with our Support Team at [email protected]
Resolved Minor US Central - Retired v.1 Platform - Single Physical Server Issue
We have verified there is an issue with one of our remaining physical servers in our long retired v1 VPS platform, while staff is working on bringing clients impacted by this back online. *** Important Reminder! *** As our v1 platform has been in "Retired" status for 5 1/2 years with no support and no SLA (Service Level Agreement) in place for any impacted clients still running on this long retired VPS platform. Also all clients VPS servers still on our v1 platform would also be running long unsupported Ubuntu Linux releases which have had zero support or security patches for the OSs they are running for years from Ubuntu as well. We have for years urged clients on our v1 platform to upgrade to newer supported OSs on our newer and supported VPS platform.
Resolved Minor US Central (MSP) - Upstream Networking Issues
Looks like our US Central (Minneapolis) data center provider is dealing with issues related to their Lumen/Level3 upstream provider connection. We are awaiting further details and hoping the issue can be routed around quickly. This is issue is currently only impacting visitor traffic originating from Lumen/Level3's network, and other upstream peering is all working as expected.
Resolved Minor US West - Upstream Networking Issues
We are seeing some latency/dropped packets from one of our data center providers routers in our US West (Fremont, CA) data center location. This issue is outside of our own networking equipment, and we have a ticket open with our data center provider because of this. We will update this incident as we know more.
Arcustech Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Frequently Asked Questions
- Is Arcustech down today?
- Arcustech seems to be up and running. We've updated the status 8 minutes ago.
- I'm having issues with Arcustech, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Arcustech is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Arcustech has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
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- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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