Outage in Braze

Data Processing and Messaging Latency impacting EU01 Cluster

Resolved Minor
July 28, 2023 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Engineers have identified an issue impacting the EU-01 cluster, at this time we are observing increased latency across services. Engineers are currently investigating the issue and working to implement a fix.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/28/2023 09:03AM

This incident has now been resolved and all services are performing normally.

MONITORING 9 months ago - at 07/28/2023 07:55AM

A fix has been implemented and we are observing improvements in Data Processing.

Engineers are continuing to monitor the issue while the backlog of requests and messages are processed.

IDENTIFIED 9 months ago - at 07/28/2023 07:17AM

Engineers have identified an issue impacting the EU-01 cluster, at this time we are observing increased latency across services.

Engineers are currently investigating the issue and working to implement a fix.

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