Outage in Central 1

The INTERAC e-Transfer platform

Resolved Minor

March 24, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Central 1 has been informed by Interac that due to the higher response time is currently being observed on the e-Transfer platform. Technical teams are currently investigating. Next update will be provided in one (1) hour or sooner, should a change in status occur or additional information is identified. Incident Reported Time: Saturday, March 23 @ 2024-03-23 20:30 ET. Incident Start Time: Saturday, March 23 @ 2024-03-23 20:30 ET. Incident End Time: TBD Central 1 - DigitalBanking_Support@Central1.com 1.888.889.7878, option 2 Mar 23, 2024 - 19:00 PST

Components affected

Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/24/2024 03:11AM

INC177367

A high response time was observed on the e-Transfer platform for transactions and API calls due to a database issue. Technical teams were engaged and have implemented a change to resolve the database performance issue.

Transaction response time is back to normal. A PIR will be provided within 7 business days.

Incident Reported Time: Saturday, March 23 @ 2024-03-23 17:30 p.m. PT (20:30 ET)
Incident Start Time: Saturday, March 23 @ 2024-03-23 20:20 ET.
Incident End Time: Saturday, March 23 @ 2024-03-23 19:35 p.m. PT (22:35 ET)

Central 1 - DigitalBanking_Support@Central1.com -
1.888.889.7878, option 2

INVESTIGATING about 2 years ago - at 03/24/2024 02:38AM

INC177367
A high response time is currently being observed on the e-Transfer platform for transactions and API calls due to a database issue. Technical teams are continuing to investigate.
Next update will be provided in one (1) hour or sooner, should a change in status occur or additional information is identified.

Incident Reported Time: Saturday, March 23 @ 2024-03-23 20:30 ET.
Incident Start Time: Saturday, March 23 @ 2024-03-23 20:30 ET.
Incident End Time: TBD

INVESTIGATING about 2 years ago - at 03/24/2024 01:55AM

Central 1 has been informed by Interac that due to the higher response time is currently being observed on the e-Transfer platform. Technical teams are currently investigating. Next update will be provided in one (1) hour or sooner, should a change in status occur or additional information is identified.

Incident Reported Time: Saturday, March 23 @ 2024-03-23 20:30 ET.
Incident Start Time: Saturday, March 23 @ 2024-03-23 20:30 ET.
Incident End Time: TBD

Central 1 - DigitalBanking_Support@Central1.com
1.888.889.7878, option 2
Mar 23, 2024 - 19:00 PST

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