Outage in Central 1

INC179390 - Collabria Card Service Degradation

Resolved Minor
April 30, 2024 - Started 16 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Central 1 has discovered that our Collabria connections are experiencing a service disruption and have initiated an immediate investigation with Collabria Support. During this time members will be unable to access their Collabria Card information or SSO to Collabria through Online banking. Updated information will be provided as available. Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Components affected
Central 1 INTERAC e-Transfers® (EMT)
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/30/2024 11:57PM

Collabria was able to correct the issue around 12 p.m. PT / 3 p.m. ET. Members should once again be able to see their Collabria Cards through Online Banking.

INVESTIGATING 16 days ago - at 04/30/2024 06:47PM

Central 1 has discovered that our Collabria connections are experiencing a service disruption and have initiated an immediate investigation with Collabria Support.

During this time members will be unable to access their Collabria Card information or SSO to Collabria through Online banking.

Updated information will be provided as available.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

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