Outage in Central 1

INC179390 - Collabria Card Service Degradation

Resolved Minor

April 30, 2024 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Central 1 has discovered that our Collabria connections are experiencing a service disruption and have initiated an immediate investigation with Collabria Support. During this time members will be unable to access their Collabria Card information or SSO to Collabria through Online banking. Updated information will be provided as available. Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

Components affected

Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/30/2024 11:57PM

Collabria was able to correct the issue around 12 p.m. PT / 3 p.m. ET. Members should once again be able to see their Collabria Cards through Online Banking.

INVESTIGATING almost 2 years ago - at 04/30/2024 06:47PM

Central 1 has discovered that our Collabria connections are experiencing a service disruption and have initiated an immediate investigation with Collabria Support.

During this time members will be unable to access their Collabria Card information or SSO to Collabria through Online banking.

Updated information will be provided as available.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

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